Appointments and a queue with a display board, doctor visits, medical records, lab and prescriptions — on top of CRM, calendar and invoices
Clinics is an app for a medical center or practice: appointments, a queue with a display board, doctor visits, medical records, lab, diagnostics and prescriptions. The patient comes from the shared contact book, the time from the doctor's calendar, and payment goes through Invoices and Payments.
Today's queue: each patient has a ticket, a doctor and a room, with statuses “In consultation”, “Called”, “Arrived, waiting” and buttons to call, start the visit and mark a no-show.
Overview
Clinics: what it does and how it works
A clinic, medical center or practice in one window. The patient comes from the shared contact book, the doctor is a company employee, the appointment time is in the doctor's calendar, and payment goes through Invoices and Payments. Reception books into free slots based on the doctor's hours: the database itself won't allow double booking of a doctor or a room. An arriving patient gets a ticket, and the queue shows on a display board in the hallway — for the whole clinic, a floor or a room: the ticket number and room, with no surnames; a call flashes, chimes and is announced by voice.
The doctor conducts the visit: complaints, history, examination, vitals, ICD-10 diagnoses, conclusion and recommendations; finishing the visit puts the conclusion in the record and issues an invoice. Medical record: allergies, chronic conditions, blood type, visit and diagnosis history, tests and prescriptions, stamped documents, charts of blood pressure, weight and results. Lab: referral, sample collection, results with reference ranges by sex and age, above- and below-range flags, a notification to the doctor. Prescriptions: medications, procedures and recommendations, completion marks by day, edit history, a procedure becomes a task for a nurse; a drug the patient is allergic to won't be prescribed silently.
Who sees medical records, conducts visits, works in the lab and carries out prescriptions is chosen in settings: employees, departments and groups. Every opening of a medical record is logged. Report: visits and no-shows, waiting time, doctor workload and revenue, frequent diagnoses, lab turnaround times. Diagnostics: a catalog of studies (ultrasound, X-ray, CT, MRI, ECG, endoscopy and your own), referrals from a visit, medical record or prescription, booking a specialist into a room and onto a machine with no double booking, patient preparation approved by a manager, the study itself, a templated report with protocol fields, review by another specialist, versioned corrections, result release; images, PDF and DICOM only by permission, with every download logged.
Equipment: a registry, maintenance and faults with a task for the person responsible; maintenance windows block bookings, and taking equipment out of service never cancels bookings silently. The medical record shows tests and studies in one feed.
How it works
How to use it, step by step
1
Set up rooms, doctors with working hours, services and prices in the reference lists
2
Reception books the patient into a free slot, or the patient books themselves by link
3
An arriving patient gets a ticket, and the queue shows on a display board in the hallway
4
The doctor calls the patient, conducts the visit, refers them for tests and studies and writes prescriptions
5
Finishing the visit puts the conclusion in the medical record and issues an invoice
6
The manager reviews the report on visits, doctor workload and revenue
Features
What you can do
Booking into free slots based on the doctor's hours: the database itself won't allow double booking of a doctor or a room
Online booking by link from a phone: doctor, day, free time, booking number and room right away
Tickets and a live queue with patient calls, no-shows and cancellations
A queue display board for the whole clinic, a floor or a room: only tickets and rooms, calls with sound and voice, 4 designs
Doctor visit: complaints, history, examination, vitals, ICD-10 diagnoses, conclusion and recommendations; finishing it issues an invoice
Medical record: allergies, chronic conditions, blood type, visits, tests, prescriptions, documents and vitals charts
Lab: referral, sample collection, results with reference ranges by sex and age; the doctor is notified of critical values
Prescriptions with completion marks; a drug the patient is allergic to won't be prescribed silently
Diagnostics: a catalog of studies, booking into a room and onto a machine, a templated report, review by another specialist, versions and release
Equipment: a registry, maintenance and faults; maintenance windows block bookings
Inpatient ward with beds, a waiting list, rehabilitation, emergency care, quality and sanitary logs
Insurance: policies, programs and reimbursement claims without diagnoses, an invoice to the payer
Role-based permissions — who sees medical records, conducts visits, works in the lab; every opening of a medical record is logged
Report: visits and no-shows, waiting time, doctor workload and revenue
Screenshots
What it looks like
Real app windows with a fictional company as an example. Click a screenshot to enlarge it.
Today's queue: each patient has a ticket, a doctor and a room, with statuses “In consultation”, “Called”, “Arrived, waiting” and buttons to call, start the visit and mark a no-show.Hallway display board: rooms with specialties, who is in consultation now and which tickets are next — numbers only, no surnames.X-ray: the report is reviewed and released to the patient; on the right, the specialist, room, machine and cost, the attached image and status history.Clinic report for a period: visits, no-shows, waiting time, revenue, a chart of visits by day and each doctor's workload.Diagnostics in the light theme: ultrasound and ECG referrals by stage — in progress, awaiting report, ready for release, released.Online booking from a phone: the patient chooses a doctor by specialty, then a day and a free time.
Integrations
Works together with
Contacts — patients and payers come from the shared contact book
Calendar — the appointment time goes into the doctor's calendar
Invoices and Payments — an invoice for a completed visit and payment; an invoice to the insurer for an approved claim
Tasks — a prescribed procedure and an equipment fault become tasks for an employee
Automations — events: booking, arrival, call, completion, cancellation and no-show, ready tests, prescription, referral and study review
Dental Clinics and Pharmacies work on top of Clinics: an odontogram and treatment plans, a prescription from the visit
Telegram — a reminder to the patient the day before the visit
A register with a scanner, receiving with lots and expiry dates, prescriptions and product marking, shortage lists and a report for the pharmacy chain owner
