Bay bookings with no overlaps, a walk-in queue, orders with materials from the warehouse, customer tire storage and bay workload
Tire Service and Detailing is the workstation for tire shops, car washes and detailing in Business OS. Here you handle operator and online bookings, a live queue by bay, orders with materials from the warehouse and customer tire storage. The report shows bay utilization, technicians' work and revenue.
Live queue: each bay's status, the next booking, a waiting customer with their wait time and an “To bay” button.
Overview
Tire Service and Detailing: what it does and how it works
The workstation for tire shops, car washes and detailing. A service catalog — tire fitting, balancing, seasonal changeover, repair, storage, washing, interior cleaning, polishing, interior detailing, coatings, film and your own services — with prices and standard times by vehicle class and wheel diameter, and material consumption norms. Bays with work types. Booking by an operator and online by link: free slots are calculated from the standard times of the chosen services, and one bay or one technician is never booked twice — the server and the database itself check this.
Rescheduling, cancellation, no-show. A live queue: who's waiting and for how many minutes, what's on each bay right now, who's still coming. An order: services, materials, technician, bay; materials are written off from Warehouse once — pressing again writes nothing off. The invoice and payment are in Invoices and Payments.
Complaints and free redos. The customer comes from the Contacts book, the car from the shared Vehicles service: completed work goes into the car's passport, and a car from your own fleet that's rented out can't be booked for that time. Customer tire storage is a separate record, not warehouse stock: a set card with size, season, tread, location and photos, and a history of intake and release. Productivity from data: bay utilization, services, waiting time, redos, materials, revenue, costs, complaints.
Customer reminders — through the company's Telegram bot, if it's connected.
How it works
How to use it, step by step
1
Set up bays, services with prices and standards, opening hours and the online booking link.
2
Book a customer by operator or accept an online booking; put walk-ins in the live queue.
3
Send the car to a free bay and mark the services, technician and materials.
4
Mark “Done”: materials are written off from the warehouse and an invoice is issued; take payment and hand over the car.
5
If needed, take tires into storage or register a complaint, redo or refund.
6
Review bay and technician productivity in the report.
Features
What you can do
Service catalog: tire fitting, balancing, seasonal changeover, repair, storage, washing, interior cleaning, polishing, interior detailing, coatings, film and your own services.
A service's price and standard time depend on the vehicle class and wheel diameter; services have material consumption norms.
Bays with work types; one bay or one technician is never booked twice — the server and the database itself check this.
Booking by an operator and online by link: free slots are calculated from the standard times of the chosen services and the company's time zone.
Rescheduling, cancelling and no-shows for bookings.
Live queue: who's waiting and for how many minutes, what's on each bay right now, who's still coming today.
An order with services, materials, technician and bay; materials are written off from Warehouse once, and pressing again writes nothing off.
Full and partial refunds, with a reason, only by a manager and no more than was paid; unused materials return to the warehouse as separate lines.
If the manager doesn't have warehouse receiving rights, the money is still refunded, and the material waits for the storekeeper with a notification and a task.
Customer complaints and free redos.
Customer tire storage as a separate record: a set card with size, season, tread, location and photos, and a history of intake and release.
Productivity from data: bay utilization, services, waiting time, redos, materials, revenue, costs, complaints.
Customer reminders through the company's Telegram bot.
Screenshots
What it looks like
Real app windows with a fictional company as an example. Click a screenshot to enlarge it.
Live queue: each bay's status, the next booking, a waiting customer with their wait time and an “To bay” button.A day booking calendar by bay in company time and a list of booked customers with license plates and technicians.An order after a partial refund: services with assignees, materials from the warehouse, a complaint with a free redo, payment, and material lines “in the warehouse” and “awaiting warehouse”.Customer tire storage: a set with size, season, storage location and intake date; customer tires are never mixed with warehouse stock.Monthly productivity: bay utilization, cars served, waiting time, redos, complaints, revenue, material costs and refunds, broken down by bay, technician and service.Online booking by link on the customer's phone: confirmation with the date, bay and price-list total.
Integrations
Works together with
Contacts: customers from the shared contact book.
Warehouse: materials are written off and returned through warehouse commands.
Invoices and Payments: an invoice for the order, payment, and refunds as an outgoing payment.
Vehicle Passport: the car comes from the shared Vehicles service, and completed work goes into the car's history; a car from your own fleet that's rented out can't be booked for that time.
The company's Telegram bot: booking reminders for customers.
Tasks: a task for the storekeeper to receive returned material.
